Privacy Policy

CarePixel respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how CarePixel collects, uses, shares, and safeguards information.

1. Who We Are

  • Brand: CarePixel™ (trademark filed)
  • Legal Entity: HungryPixel Technologies (OPC) Private Limited
  • Website: https://www.carepixel.in
  • Contact: contact@carepixel.in | +91-9251133141

2. What Data We Collect

Depending on your usage, we may collect:

  • Identity and contact details (name, phone, email)
  • Booking details (service type, date/time, provider selected)
  • Basic service-related information needed for coordination
  • Payment-related references (transaction IDs, status)
  • Device and usage data (logs, IP, browser/app metadata)
  • ABHA/ABDM-related identifiers only when enabled and with explicit consent

Note: CarePixel does not store your card/UPI credentials. Payment processing is handled by payment gateways.

3. How We Use Data

We use data to:

  • Create and manage accounts
  • Enable bookings and service coordination
  • Facilitate payments and invoices/receipts (as applicable)
  • Provide customer support and dispute assistance
  • Improve platform security, performance, and reliability
  • Comply with legal obligations

4. Health Data

Health-related data is sensitive. CarePixel:

  • Collects only what is necessary for service facilitation
  • Stores data securely with role-based access controls
  • Shares data only with the selected Provider and only as required for fulfilling services
  • Does not sell health data

5. Sharing & Disclosure

We may share data with:

  • Providers chosen by the user (for service delivery)
  • Payment gateway and banking partners (for payment processing)
  • Service providers who support platform operations (hosting, analytics, notifications) under confidentiality
  • Legal authorities if required by law

6. Data Security

We implement reasonable security measures, including:

  • Encryption in transit (and where applicable at rest)
  • Access control and least-privilege permissions
  • Audit logging and monitoring
  • Incident response practices

No system is 100% secure; we continuously improve safeguards.

7. Data Retention

We retain data as needed for:

  • Providing services and support
  • Legal, accounting, and compliance obligations
  • Resolving disputes

Retention may vary based on the nature of data and applicable regulations.

8. Your Rights

You may request:

  • Access to your data
  • Correction of inaccurate data
  • Deletion of data (subject to legal retention requirements)

Contact: contact@carepixel.in

9. ABHA / ABDM

CarePixel is applying as an ABHA-enabled integration partner and intends to become ABDM-compliant (HIU) as it scales. Any ABHA-linked data access/sharing will be implemented with explicit consent flows and official sandbox/production requirements.

10. Updates

We may update this policy periodically. Updated versions will be posted on this page with the "last updated" date.

Last Updated: December 23, 2025